Working in collaboration with colleagues in sociology, social policy, media and communication, law, and management, this project involves documenting how people describe their interactions with the digital welfare state, and what that tells us about how digital welfare bureaucracy shapes experiences of time and technology, and ideas of the citizen-state relationship and its respective rights and responsibilities.
This ongoing work draws on research on street- and screen-level bureaucracy, critical data studies, research on time and waiting, and various methodological orientations in order to engage critically with ‘government as a platform’. This work is affiliated with the ADM+S. There’s a book chapter from it here on welfare automation and public service ethics, an article here on big data chronopolitics in social welfare, and another one with Alexandra James on ‘ethical AI’ and welfare automation here.