Volunteer Airport Ambassadors

By Leigh Robinson

The major airports in Australia and some overseas countries, such as New Zealand and the USA, are assisted in their passenger mobilities by dedicated teams of volunteers who are generally referred to as airport ambassadors. These volunteer ambassadors play an important role in the daily functioning of major airport terminals by providing assistance and information to the mobile public as they transit through the sophisticated socio-technical systems that comprise the airport terminal.

Volunteer ambassadors at Sydney Airport

Volunteer ambassadors at Sydney Airport

Non-commercial interfacing with the travellers and visitors in the public spaces and some secure areas of the airport terminals is conducted by the volunteers under the supervision of each airport’s management. My study is investigating the psychological effects of the airport terminal (treated as a geographical place) on the ability of the volunteers to carry out their roles and upon their daily lives. The incidence of the effect of ‘place’ on the volunteers is being investigated as is the impact of it on the operation of a major airport terminal. In doing so, in my thesis I will also debate the perception of airports being placeless entities in the light of the involvement or otherwise of those working within the terminal space of the airports. Continue reading